Membership Coordinators x 2
South West London
Basic Salary £23,000-£25,000 plus benefits: 20 days holiday a year plus 3 days given when the office closes at Christmas plus Public Holidays and an extra day added per year of service up to a maximum of 27, Pension contribution of 3%, rising to up to 8% after two years’ service, Death in service benefit of 4 x salary, Childcare vouchers scheme, Paid eye tests, Season ticket loan, Cycle to work scheme, Funding for job-related personal development plus corporate learning and development opportunities
Permanent, Full Time
1-3 years membership experience important
Our client a leading professional body is recruiting for 2 administrative positions which play a key role in the running of the department and the growth of the Institutions membership.
If you have membership experience working for Trade Association, Professional Body, Chartered Institute Regulatory Body, Royal Society, Membership Body or a corporate organisation, FTSE 100, Blue chip, engineer, engineering, construction organisation we would love to hear from you.
Membership Coordinator (International)
This role is a key role within the team and will work closely with the Membership Development Manager to process applications from members outside the UK and ensure processes are followed to ensure high levels of customer service. This role will involve liaison with our office in Hong Kong, as well as members in Australia, New Zealand, UAE and Qatar to organise professional review interviews for Chartered professionals and Incorporated professionals. The role will support the membership development campaigns and once settled within the role there is opportunity to get involved further with key country campaigns to grow membership further for the institution.
This role is a key role within the team and will work closely with the Membership and Registration Manager to process applications and ensure processes are followed to ensure high levels of customer service. This role will involve the organisation of professional review interviews for Chartered professionals and Incorporated professionals. This requires high levels of organisation and will involve regular liaison with the institute interviewers who are members that volunteer to undertake these duties for the institution. This role will suit someone who is confident with dealing with members at all levels and who can demonstrate experience of organising a number of small tasks/projects at once. There is a large amount of juggling within this role and someone who works well under pressure and is able to pick up tasks quickly and efficiently will excel in this role.
Key Experience and Skills Required
All roles have a large element of administration using the central CRM database, Salesforce. Candidates applying should have experience of using CRM databases and contacting members/customers by email and telephone.
All roles require confident telephone skills as all staff in the department are required to support incoming calls into the department as well as making outgoing calls on a regular basis.
The department is a busy environment so if you are someone who enjoys a busy lively office with interaction with a range of stakeholders then one of these roles may be for you.
Ideally we are looking for individuals who have at least 1-3 years’ experience in a membership environment but we will consider applications from those with less experience who can demonstrate they have the right attitude and skills to grow within the roles.
To apply to this role please send your CV
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.