Membership Executive Permanent

Membership Executive

Membership Professional Body

Bank, Central London Office

Basic Salary £25,000-£27,000 dependant on experience plus benefits

Full Time, Permanent

 

My client a reputable membership professional body is currently looking for a Membership Executive to work at their offices in Bank, Central London.

 

If you are a Membership Executive working for a trade association, professional body, chartered institute, royal society or other membership based organisation we would love to hear from you.

 

The Membership Executive role is spilt into 3 main areas of duties – Membership, Events Administration and General Administration. You will work in a small team reporting to the Membership Manager.

 

Membership

Deal with email enquiries that come through via the website, through email and on the phone.

First point of contact for membership applications

Take card payment for new members and renewal payments

Raise invoices for membership subscriptions

Chase outstanding membership invoices

Monitor payments made via BACS, PayPal and Smart Debit

Sending payment receipts to members

Email Paul the membership card spreadsheet for printing cards every 2 weeks

Post membership certificates and cards to new and renewed members

Email new students requesting their postal addresses to send them their certificates

Create the magazine mailing list on a quarterly basis and email to publishers

Post magazines to corporate partners

Call individual members on a regular basis to remind them of the benefits, and obtain feedback on the membership

Review accounts with potential problems and proactively contact the customer to discuss and resolve any issues

If members want to resign, call them to find out why and get their feedback

Engage with small corporates (less than 5-10 members), check they are happy with services

Conduct presentations with them around the benefits, Members Area etc

Help recruit members in certain organisations

Upload new members onto the membership system and ensure that all records are up to date, cleansing data as and when needed

If any information e.g. email addresses/tel no’s are incorrect, update with correct info

Add new members and corporate student cohorts onto Membership System

Help source learning content for the online resource library through conversations with members. Actively pursue warm leads

Create letters and emails to notify members of changes, updates etc to membership.

Involvement in special projects including rolling out new membership system etc, Master-Fellow campaign, reaching out to members on LinkedIn who are still using in title

Think outside of the box, how to engage further with members

Work with the Membership Manager to deliver recruitment and retention campaigns

Any other duties assigned from time to time by the Membership Manager

Events Admin

send out mail merges to members to promote event

email reminder to attendees about forthcoming event

create and package name badges

Collate feedback from events and send to Membership Manager

Help set up at London based regional events

Send out the collateral to events via courier

Attend events where needed and network with attendees, promoting the ISM and benefits

Follow up email to attendees thanking them for coming and convert to members

Reach out to people on LinkedIn individually around the region to let them know about the event

Upload attendees onto the membership system

Take minutes for roundtable discussions i.e. committees, special interest groups

Admin

Open all post and scan

Organise courier service for Membership and other departments as requested

Upload everybody’s annual leave onto the holiday spreadsheet and file holiday request forms

Expenses – scan receipts and print forms for sign off approval

Order stationery

Collect parcels from reception

Contact reception if there are any problems with office such as phones or air con

Contact urban network for computer problems

Contact artel for printer/scanner problems

Essential

 

Pro-active, problem solver, high level of accuracy and attention to detail.

Experience working with databases is essential. Proficient use of Microsoft Office, specifically Outlook and Excel.
Excellent communication skills (written and verbal)

Excellent time management skills: able to manage own workload but with the ability to take on ad-hoc requirements from the team, multitasking and working to tight deadlines.

Experience of working in an office environment.

 

Desirable

 

Experience as a Membership Experience working for a trade association, professional body, chartered institute, royal society or other membership based organisation.

 

To apply to this role please send your CV

 

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

 

membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

 

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.

Job Overview

  • Date Posted: Posted 1 week ago
  • Expiration date: March 31, 2019
  • Location: Central London
  • Job Title: Membership Executive
  • Salary: £25,000 - 27,000
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