Public Finance Focus Manager (Education) Permanent

Public Finance Focus Manager (Education) Chartered Institute. Central London. Full Time permanent. Up to £50k plus benefits.

A stunning opportunity for candidate who have an accountancy qualification but have branched out into either online learning or other education related roles. The role will involve developing (Alongside technical and design support) a new online resource for training and development for Public Finance professionals for the purposes of CPD.

Job Purpose

Lead development and management of the Institutes new online Centre of Excellence (COE) in global public finance in line with customer requirements. Provide and facilitate evidence- based repository of information resources, knowledge sharing and learning through creation, cultivation and curation of a range of trusted content, sources of information and tools for the continuing professional development (CPD) of members and the public finance professionals more widely. . Ensure that the highest standards are maintained and best possible end-to-end user experience is delivered through constant feedback, assessment and continuous improvement of all customer facing services including but not limited to search, navigation, visual presentation, ease of use of the online communities of practice, subscription service and utilisation of the latest technologies where applicable, and working these through with other teams, subject experts and specialists.

To support the Head in promoting innovative, inspiring and supportive approaches to attracting, retaining, growing and engaging users of the Centre of Excellence

Key tasks

Managing the Centre of Excellence

  • Work with Head in the planning and implementation of content development strategy and priorities relating to the overall lifelong learning strategy and COE’s online content and user experience with focus on CIPFA’s global members and stakeholders
  • Manage the Centre of Excellence, reviewing and improving the business model based on customer requirements ; manage the subscription process
  • Maintain a sales and marketing plan in collaboration with Marketing and Business Development teams; actively promote and participate in marketing and business development activities for theCOE
  • Work with relevant teams to manage the COE renewals process, including responding to customer enquiries, monitoring renewal rates and taking action to maximise retention and growth opportunities
  • To develop and implement strategies for the growth and development of theCOE
  • Manage internal and external content and technical writers, and provide the focus for content and technical development of the COE
  • Coordinate the activities of the various streams of content and contributors, monitor and directprogress
  • Design and implement appropriate COE policies, systems and support processes,and ensure continuous improvement of COE providing added value to subscribers and users
  • Provide management information as required relating to COE partners,online resources and activities including digital behaviour of users
  • Contribute to the development and achievement of the business plan
  • Work with COE’s advisory board and various content streams enabling the organisation to provide outstanding CPD support to members, customers and stakeholders particularly to overseas markets Support Provide secretariat and participate as an active member of the COE Advisory Board and contribute to the future direction of

the COE Lead the development, coordinate and manage production and delivery of all online content in the COE working collaboratively with teams, subject experts, technical writers and specialists or external partners

  • Identify, recruit, commission and maintain an effective network of content partners, contributors and potential moderators of online communities whererequired
  • Support content writers and subject matter experts, internal and external, in maintaining and keeping content up to date and online communities engaged relating to their specific areas as required
  • Develop and build relationships with external content partners, ensure agreements and robust content creation and development processes are inplace
  • Manage team and undertake research, write, edit, proofread, regularly update content to ensure quality and readiness; upload content to the COE site using the content management system as required
  • Manage and curate the online communities of practice
  • Ensure best price, value, quality through commissioning, sourcing and managing suppliers where applicable
  • Work closely with IT, web, customer and support teams to resolve subscribers and users,and internal issues, and support effective service delivery within agreed service levels
  • Establish COE how to use guides, FAQs and other relevant support materials

For a full job spec please apply for the role or contact us directly

Job Overview

  • Date Posted: Posted 3 weeks ago
  • Expiration date: December 31, 2018
  • Location: City of London
  • Job Title: Public Finance Focus Manager (Education)
  • Salary: £50,000 - 50,000
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