Senior Membership Data Officer Permanent

Senior Membership Data Officer

Not for Profit Membership Organisation

The City, London

Basic Salary £31,600 with excellent benefits including 26 Days Holiday, Pension Up to 12% employer contribution, Life Assurance x 3 Salary, Season ticket loan, childcare vouchers, retail discounts and gym discounts.

Permanent, Full Time

 

My client a world leading not for profit membership organisation with over 23,000 members based in the City of London is currently looking for a Senior Membership Data Officer.

 

The Role

 

The Senior Membership Data Officer will manage the membership data and prospect data within the Institute’s CRM; ensuring the quality of the data and the procedures of the Institute are maintained.

 

The role will be responsible for analysing data to identify trends to inform strategies; monitoring and reporting on KPIs; ensuring data integrity; generating membership mailing lists; providing training and best practice; and working collaboratively with the CRM Manager to promote a data culture.

 

The Senior Membership Data Officer will act as the CRM Champion for the Membership Team. The role involves interrogating the CRM to understand the membership data held; supporting member retention and development by identifying potential marketing and engagement opportunities; as well as creating solutions to assist with accuracy and data integrity, development and quality of the data held, tracked and reported on.

 

The role will be a member facing role providing high levels of customer service, externally and internally. The role will ensure continuous process improvement to improve the member and user experience.

 

Person Specification

 

Essential

 

Experience of working for membership organisation or charity.

Strong proficiency in the use of Microsoft Office, including Excel, Word, Outlook and PowerPoint; and advanced CRM knowledge and understanding of relational databases.

Highly data literate with experience of data querying and manipulation, producing and analysing statistical data.

Ability to work to tight deadlines as necessary.

Skilled problem solver, finding better ways of working.

Excellent organisation and prioritisation skills with a strong attention to detail.

Excellent interpersonal skills – the ability to communicate effectively and to forge strong relationships with all levels of staff and stakeholders, both internally and externally.

Skilled communicator – the ability to communicate effectively both orally and written including good report writing skills and presentation skills

A strong customer focus

A positive, enthusiastic, collaborative and team driven approach – keen to contribute to a productive team environment at a fast and demanding pace.

Knowledge and understanding of the Data Protection Act 2018.

 

Desirable

 

Experience of working within the membership team of a professional membership organisation.

Experience of Microsoft Dynamics CRM.

Experience of providing training and support to users of a CRM.

Commercially focused.

To apply to this role please send your CV.

 

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

 

membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

 

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.

Job Overview

  • Date Posted: Posted 1 month ago
  • Expiration date: May 31, 2019
  • Location: Central London
  • Job Title: Senior Membership Data Officer
  • Salary: £31600 -
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