Senior Quality Executive
Basic Salary £37,763 Pro Rata with excellent benefits Life assurance plan, Pension scheme with 12% employer’s contribution, 26 days annual leave plus bank holidays, Private healthcare care (BUPA) option, Health screening, Interest free season ticket loan, Cycle to work scheme, Employee performance recognition.
9 Month Fixed Term Contract – Maternity Cover – Full Time
My client a reputable and established chartered institute based in Oxford is currently searching for a Senior Quality Executive on a maternity cover for 9 months.
Contributing to the development and delivery of the Engagement and Learning directorates’ strategic objectives, the Senior Quality Executive is responsible for. Delivering the processes by which the institute assures the academic quality of prior learning and practical work experience before qualifications are awarded. Coordinating with the external suppliers who support the academic quality processes. Supporting colleagues in the assessment area to ensure their workloads are covered during times of peak activity and enhance the experience of the institute’s suppliers and customers
To support the Quality Manager by handling the more complex cases in exemptions, admissions, and practical work experience within the agreed deadlines. To review and validate or reject the applications which can involve questioning the independent examiner, university, employer or other external party. To ensure that communication with the applicant is clear and handled with tact and diplomacy, especially when the application is unsuccessful. Checking sensitive information before it is released to safeguard the reputation of the institute
Working with the Quality manager, recruit external personnel to support the quality and assessment processes. Place regular adverts through the institute webpages and investigate other avenues of recruitment to ensure that the number of external personnel available is sufficient. To ensure that all external personnel involved in the quality and assessment processes receive appropriate training and are allocated accordingly. Collate feedback on the performance for discussion and onward dissemination by the relevant team member.
Working with the Learning Operations team, collate the documentation required for the Student consultative meetings and subsequent follow up(s). Ensure the feedback obtained is accurate and tailored to the audience and produced within the required deadlines.
Deliver the institute framework for handling appeals and student complaints on academic issues. This includes effective communication of the framework to the relevant parties via the institute webpages and other communication channels. Ensure timely handling within agreed deadlines is complied with and effective resolution is achieved where possible. Provide recommendations for changes to processes where appropriate.
To be responsible for the replies to complex student queries concerning the academic aspects of the quality area including but not limited to regulations, application outcomes, practical work experience requirements and appeals.
To understand the processes of the Assessment team and be able to support them, particularly during peak activity to ensure that customers of the institute quality and assessment services are not disadvantaged and receive an excellent level of customer service.
Excellent customer care skills including sensitivity to the needs of the customer.
Ability to work independently and as part of a small team.
Ability to work in a flexible, proactive way, supporting colleagues across the team as necessary.
Discreet and diplomatic in the handling of confidential and sensitive information.
Able to maintain high levels of accuracy and a calm, methodical approach while working under sustained pressure at times.
Ability to sustain concentration, speed and accuracy during review of cases and to deal effectively with large volumes.
A high standard of organisational skills including the ability to work effectively to achieve tight deadlines.
Strong communication skills.
Experience within a professional body or higher education provider.
Evidence of commitment to professional development.
Working with volunteers.
To apply to this role please send your CV
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
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